Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 5 - 25 business days
- Europe : 3 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
This Privacy Policy describes how and when I collect, use and share data when you purchase an item from me, contact me or otherwise use my services through Etsy.com or its related sites and services.
Data I collect
To be able to fulfil your order you must provide me with certain data (you have given permission to Etsy to pass it on to me), such as your name, e-mail address, postal address, payment information and details of the product you are ordering. If you contact me directly (for example to make a custom order) you may choose to provide me with additional data.
Why I need your data and how I use It
I rely on a number of legal bases to collect, use and share your data, such as:
• where needed to provide my services, such as when I use your data to fulfil your order, to settle disputes or to provide customer support;
• when you have provided your explicit consent, which you may revoke at any time, such as signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as far as needed for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Data sharing and disclosure
Data of my customers is important to my business. I share your personal data for very limited reasons and very specific situations only, such as:
• Etsy. I share data with Etsy where necessary to provide you with my services and to fulfil my obligations as described in Etsy’s Seller Policy and Etsy’s Terms of Use.;
• Service Providers. I engage certain trusted third parties to perform functions and to provide services to my shop, such as delivery companies. I will share your personal data with these third parties, but only to the extent needed to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your data as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your data if I believe in good faith that it is reasonably necessary to: (a) respond to legal process or to governmental requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate and address fraud and other illegal activity, security or technical issues; or (d) protect the rights, property and safety of my customers or others.
Data retention
I retain your personal data only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations to resolve disputes and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of personal information outside the EU
I may store and process your data through third-party hosting services in the USA and other jurisdictions. As a result, I may transfer your personal data to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer your data outside of the the EU, I rely on Privacy Shield as the legal basis for the transfer.
Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal data. Although some of these rights generally apply, certain rights only apply to certain, limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, remove. You may have the rights to change, restrict my use of, or remove your personal information as well. If there are no exceptional circumstances (such as where I am required to store data for legal reasons) I will generally remove your personal information upon request.
• Objection. You can object to (i) my processing of some of your information based upon my legitimate interests and (ii) receiving marketing messages from me after you gave explicit consent to receive them. In such cases, I will remove your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complaints. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority
How to contact me
In the context of the EU data protection law, I, S.C.A.O., am the data controller of your personal information. If you have any questions or concerns, you can contact me via Etsy Messaging or write an E-mail to: papilio@xs4all.nl.